If an item you ordered is unavailable, we will continue to check for the item until it is back in stock. If, after our checks, the item remains out of stock, any credit due to you will be refunded back to your bank account details corresponding with the customer name that made the order. We do not process refunds to alternate bank accounts.
In instances where your address is not within our delivery coverage locations or we later receive a payment which did not reflect in our account at the time you made it, we may process a refund to your account after deducting relevant bank charges.
To provide the best customer satisfaction, we provide the following solutions. Feel free to contact us if you have any questions regarding the Return & Refund Policy by email ([email protected]) for an immediate response.
The preparation of you order can begin immediately after your order has been confirmed. We cannot accept cancellations once your order has been confirmed and accepted with the restaurant.
FOOD ORDER ERRORS:
If you receive food that is different from your receipt of purchase, we sincerely apologize. Please call us as soon as you notice that there was an error with your order.
For credit card payments, you will be refunded the sales price amount associated with the error and recharged for the new items price.
for cash payments, you will be asked to pay the difference of the balance if the new food has. greater value than the food received in error. In some cases, we may offer you a store credit.
FOOD ORDER INCOMPLETE OR TAMPERED WITH:
In the rare occasion that you do not receive food that is on your receipt, we will make it up to you. Please call us as soon as possible as you notice the food items are not received in your order. You may cancel the missed food before we prepare it without any question, and we will refund the amount to a credit card or we refund you to your bank account.
CANCEL ORDER AFTER CONFIRMATION:
Sorry, we cannot cancel, refund or give credit if you change your mind or mistakenly order an item after the order is prepared. We cannot provide any refund or credit for non-food items or beverages.
ORDER CANCELLED DELIVERY RIDER:
It's possible your rider might cancel the delivery if they're unable to find or reach you. When they arrive at your delivery address, they're prompted to contact you so it's a good idea to keep you phone nearby when you are expecting the food to arrive. If our rider made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund and will have to pay another delivery fee to have it delivered again.
*PLEASE NOTE: we strive to prepare and package our pick up items to preserve the high quality of the food. Keep in mind the temperature and consistency of some items may vary slightly after being packaged.
If 25% or more of the food has been consumed or removed, we cannot issue any discount, refund, or credit. If the food, has been discarded, repackaged or tampered with and we cannot verify its origin or issue, we cannot issue any discount, refund, or credit. Also, we will only prepare a second food order in all situations. We will not prepare a third order replacement.
Contact us at: [email protected] or call +2348026455628